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BestUnturnedHosting.com wants to give you every little bit of information to help you make an informed decision on which company should host your game server. But we also want to give a the companies' staff a chance introduce themselves and the story behind their company. That's why we decided to conduct exclusive interviews with them! Enjoy the read :) and if there's a question you think we should ask these companies, let us know at firstname.lastname@example.org.
My name is Aidan Taylor, otherwise known as MouseyMars online and I am one of the directors here at LogicServers. I started the company a few years ago because of a few Youtubers/Streamers who resorted to hosting their game servers on a spare PC one of them had because of how terrible hosts they had used were. I started hosting their servers, and 6 months later LogicServers launched. The main motivation was for people to have a good experience both in-game and while running the server, with support that actually helps you rather than giving useless replies for days until you go away.
My favourite game right now I think is Destiny, and they recently released a new expansion. Outside of that I love games like Dishonored, Bioshock and Halo.
We're hosting server since 2014 and we currently have a team of 6 people working here.
We had to make sure the service we wanted to offer was good enough, so before we launched the Youtubers and streamers basically tested it for us and they’re actually still using the same service now.
The first few months were exciting, and a little stressful because we suddenly had a lot of demand and we met some scaling issues.
We currently host around 2/3k game servers and we grow through various methods such as being on comparison websites such as BestArkHosting.com and the usual places like Google, Bing, Youtube, etc.
The most popular games right now are ARK, 7 Days to Die, Minecraft - basically survival games. Rend just came out so that’s trending too. Location wise, it’s London, Stockholm, New York and Dallas that are in demand.
Shipping is not very fun, there’s a lot that goes into making sure our servers are build, shipped and racked so that we’ve always got something available for customers. Running updates on Windows servers is a huge annoyance, they’re slow to update and sometimes servers don’t like to come back up for a while after the reboot.
Our support team will go out of their way to help you were ever they can and we own most of our hardware, so we control everything from network to the RAM DIMMs and we under-fill all our nodes so that customers can upgrade easily and enjoy a better experience with more CPU/RAM to use.
I think we handle support very well, when more difficult queries come in staff all talk and try to solve it. We all know our stuff so when we must investigate in most cases we read what you say and immediately know the issue then we fix it and let you know what happened / what fix we did for you.
The main goal is to expand while keeping the high quality of services we offer and we’re also working on getting our site translated into different languages along with hiring staff fluent in those languages.
As part of the service for any customers wanting to move to us, we offer a free migration service which includes moving all your files and installing any mods or command lines required to get the server going.
The mod installer we have for ARK, Dark & Light and PixARK is one of the fastest of any game server company with most updates only taking less than a minute.