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BestUnturnedHosting.com wants to give you every little bit of information to help you make an informed decision on which company should host your game server. But we also want to give a the companies' staff a chance introduce themselves and the story behind their company. That's why we decided to conduct exclusive interviews with them! Enjoy the read :) and if there's a question you think we should ask these companies, let us know at firstname.lastname@example.org.
Hi, I’m James Lyon, the technical director and one of the founding partners for PingPerfect. Myself and Alex got into game hosting after having numerous game servers with other companies and having to wait ages for support replies. One day we had enough and bought ourselves a dedicated machine, set up our servers on it and soon enough we had clans commenting on how well our servers performed. Fast forward a few months and we started getting asked by clans if we could host their servers for them. That's when PingPerfect was born.
Hmm, that’s a difficult one. I don’t get much time to play games (Which is ironic as I own a gaming company) but I think my favorite at the moment has still got to be Factorio. Its wonderfully complex but I can chip away at it in the odd spare time I have. However that being said I am very much looking forward to Fallout 76 and Doom Eternal.
The company was officially registered 1st July 2013, we may not be as old as some of the other companies but every one of our employees have been gaming for at least 5 years prior (Myself and Alex it’s more like 10 years). We currently have a team situated around the glove to provide true 24/7 support.
Our journey from those initial days of hosting a few servers for people we knew was quite hectic. We had to come up with a way for them to be able to manage their servers when we were about and a way to bill them for using the server, then on top of that we had to build a website and start creating knowledge-base articles so we could answer questions quickly.
We have had a lot of customers pass through our doors so to speak and we are happy that the vast majority of them are happy with our servers & support. Of course you cannot please everyone.
Our most popular games are likely the same as most other companies. Ark, 7 Days to Die, Conan, Space Engineers, Eco Global Survival are a few of them. Chicago is our most popular location closely followed by New York then the UK.
All the work that goes on behind the scenes to keep everything running as well as it can, machine retirement/rolling replacement schedules, staff training, all the paperwork that goes with running a company, trying to stay on top of all the games coming out. The most difficult thing I find is when you have done everything you can to help someone, going out of your way to do something for them then they turn round and abuse you and the company. For instance we had a customer who insisted we had changed his billing date to scam him because he didn’t believe in Europe we use different date formats, not to mention there is no 13th month (Due date was 13/10/2017 - October 13th ). But we try our best.
I firmly believe that our support sets us apart from other companies. We take an interest in actually fixing whatever the problem is rather than just copy pasting “have you done this, have you done that” endlessly until either the issue is resolved or the customer gives up. We do our best to keep our process transparent and keep the customer up to date, even when it takes a long time to resolve a particularly difficult problem or implement a new feature. For example - I recently implemented a new feature for one of our games that took a rewrite of several key systems, then informed the customer, he was so delighted that we had listened and responded after several months rather than just ignoring his ticket that he purchased a game server for a whole year in advance.
As mentioned above, we believe that customer support is the number 1 priority and as such have true 24/7 support and a team who not only understand gaming but also have been on the other side of a game server as a customer so they know how frustrating it can be for something unexpected to happen.
We keep striving to increase the number of games we support (over 100 at this time) and implement more user friendly features into our game panel.
The best way to get in touch with us and the way we recommend is via our ticket system, however if it’s a quick question you can always use live chat on our website, Discord or even pick up the phone and call us during normal UK working hours.
Don’t expect unrealistic things - i.e if you are using a lot of mods the game will run slower. Talk to who you want to host your server before buying and see if they know what they are talking about. Remember that servers cost money and the less you pay the less of something you will get whether that is support, machine performance, features or reliability. We know what our machines cost to run and have priced our servers accordingly in order to provide our signature support as well as a control panel chock-full of features and good machines. However if you want the cheapest price we cannot offer that. Don’t forget to take backups - you never know what's going to happen. And on a personal note - treat those supporting you with respect.
Hopefully in a few years time PingPerfect will be a name synonymous with game server hosting but we will see.